Questions or need assistance? firstname.lastname@example.org
Commonly asked Cumberland Wi-Fi Questions:
Is Cumberland Wi-Fi Free?
Cumberland Wi-Fi is a paid service, but visitors can try out the network for 15 (fifteen)
minutes. The services are available for daily, weekly, monthly, quarterly, or yearly
access. Services are also available through participating ISP’s. For fully supported
technical support you can contact a local ISP for terms and conditions.
When will you start charging for Cumberland Wi-Fi?
The system started charging for services on November 25, 2009.
Have there been changes to logon to Cumberland Wi-Fi?
Yes. There is a new landing page for Cumberland Wi-Fi. All paid users are now required
to have an account to logon to the Wi-Fi Network. The current access allows users to
logon based on the services they have purchased.
I am a paid user having issues logging on.
Make sure your account and password are valid. In many cases this may be due to your
account having expired. We recommend you look at the status of your account and
determine if this is the case. For paid users email support is available at
What is the performance on the Wi-Fi?
The network is configured to allow a maximum 1Mbps upload and download speeds.
How can I improve my Wi-Fi signal?
There are four options for improving the signal range of a wireless laptop:
1. Use a USB wireless network adapter with external antenna. USB Wi-Fi adapters
hook onto the back or side of a laptop with a short USB cable. The external antenna on
these adapters improves signal range, and the antenna can be adjusted/pointed for fine
tuning. To use this option, the laptop must have an open USB port available.
2. Check transmission power settings. Some network adapters support adjusting
their transmission power. If available, this setting can be adjusted through the adapter's
driver interface program, along with the other settings for wireless profiles and Wi-Fi
channel number. The transmission power should be set to "maximum" or "100%" to
ensure the strongest signal possible.
3. Consider a repeater as another method to extend the range of your wireless
network. A repeater, or wireless range extender, increases the range of a single wireless
LAN by extending the LAN's wireless signal. A repeater will pick up the signal from your
current wireless access point, and rebroadcast it to your clients, and vice versa.
4. Install an external Wi-Fi antenna on the laptop (if possible). For this option to be
feasible, the laptop must support add-on antennas.
Do I have Wi-Fi Access?
If you can’t see the Cumberland Wi-Fi network, provide us your address and email
address and will find the closest access point for you. Send requests to
How do I create an account?
First time users must first sign-up to create an account with the account on the Usage
page. First time users must agree to the City’s terms of services for the internet access
Which Account do I sign up for?
The landing page will show the payment scenarios and providers available. Review and
select the plan which provide the service you require.
How do I logon if I already have an account?
If an account is already defined, you should logon with your account information and
enter it on the bottom left of the landing page. Make sure you have an active plan.
Why can't I get a Wi-Fi signal, but the person next to me can?
Not all Wireless cards are the same. The quality of your card versus your neighbor's can
be quite different. Check the wireless card manufacturer's Web support page or check
your wireless card manual.
Do I need special software or drivers to connect?
While you won't need special software, if you are using a wireless card and are
experiencing connection problems, you may have drivers which are out-of-date. The
drivers originally included with your wireless card may be several generations old. Check
your vendor's website for updated drivers which can be downloaded and installed on
your laptop or PDA.
What kind of wireless card do I need?
You need an 11Mbps 802.11b or 802.11g Wireless Network Card. Many new laptop
computers have wireless capabilities built-in. Check with your laptop manufacturer for
What is the difference between 802.11a, 802.11b, 802.11g, etc
* 802.11a – Achieves speeds up to 54 Mbps in the 5 GHz band. Very short range,
mostly used in educational institutions, closed networks, and labs where range and
signal obstruction is not an issue. Not often used for public hotspots. Not compatible
* 802.11b – Achieves speeds up to 11 Mbps in the 2.4 GHz band. Very popular
standard used by many HotSpot locations, but quickly being replaced by 802.11G which
is faster. 802.11 B and G are compatible with each other.
* 802.11g – Achieves speeds up to 54 Mbps in the 2.4 GHz band. Quickly becoming
the standard for hotspots. Extremely fast AND compatible with 802.11b.
Does the wireless network pose a health hazard?
The 2.4 GHz band that the wireless network broadcasts on is the same frequency used
by many wireless telephones, and poses no known health risk.
Is the wireless network 100% safe and secure?
No, but wireless networks are not unique in that respect; on all networks, whether
wired or wireless, users can potentially eavesdrop on each other's data, though it is not
usually likely that they will.
Do I need to update Windows for wireless?
You do not need to update Windows to connect to a wireless network, however, it is a
good idea to keep your software fully patched and up-to-date. Microsoft recommends
that you install all the "service packs" for your version of Windows. Updates are
available at http://windowsupdate.microsoft.com.
Why am I having a problem using the wireless network? I'm running Windows XP.
Two very common problems with laptops running Windows XP are:
* On some XP laptops with both wireless and wired (Ethernet) connectivity, vendors
ship with the "Network Bridge" turned on. You may need to delete or disable this (under
Control Panel, Network Connections). Instructions for removing or disabling the
network bridge are available from this Microsoft website.
* Numerous problems have been reported with Windows XP Service Pack 1 that are
resolved by Service Pack 2 (SP2). Please check http://windowsupdate.microsoft.com to
make sure you have installed Service Pack 2. If you need to install SP2, we recommend
consulting David Pogue's helpful article on how to successfully install the update.
Why am I having a problem using the wireless network? I'm running Windows 2000.
A machine with an integrated wireless card and running Windows 2000 might stop
working after installing SP3. Microsoft Knowledge Base article 327947
http://support.microsoft.com/?kbid=327947 states that Windows 2000 SP3 turns off
PCMCIA-to-PCI IRQ routing, which causes problems for integrated Lucent/Orinoco
wireless adapters. You need to follow the instructions in the Microsoft Support
document to re-enable the card.
Will Bluetooth transmissions interfere with my Wireless connection?
No, both Bluetooth and WLAN can co-exist. Since Bluetooth devices use Frequency
Hopping and most wireless networks use "Direct Sequence Spreading techniques" they
each appear as background noise to each other and should not cause any significant
I have problems connecting to the wireless network with Internet Explorer.
In some cases, a proxy server setting is present in your browser. To access the wireless
network you will need to turn off proxy servers. To check proxy settings, go under
Internet Options, Connections tab, verify that the Dial-up and Virtual Private Network
settings are set to "Never dial a connection". Then, under Local Area Network (LAN)
Settings, uncheck each of the following:
* "Automatic Detect Settings",
* "Use Automatic Configuration Script", and
* "Use a Proxy Server for your LAN"
I own a Cisco, D-Link, Linksys, Netgear, Nortel, or SMC a/b/g wireless card and am
having throughput (slow connection) problems.
Check with the manufacturers for resolution. Some cards are more problematic than
others but upgrades are regularly available for the popular cards.
Can a cell phone interfere with my connection to the wireless network?
A cell phone probably won't interrupt your connection, however cordless phones and
microwave ovens operate within the frequency range of the network (2.4 GHz and up)
and it is possible for them to cause interference with the connection.
What else can interfere with my connection?
Since wireless networks consist of radio waves, things that can cause interference with a
radio or cordless phone can also cause interfere with your wireless connection. If you
experience a connection problem try moving to a different part of the room or within
sight of a wireless access point or router.
Why do my signal strength and data transfer speeds vary?
There are several factors affecting signal strength and transfer speeds including:
* Your distance from the access point (AP). You can see variable rates ranging from
45Mbps to 1 Mbps depending on how close you are to the AP.
* Because your wireless connection takes place on a shared network, data transfer
speeds will change depending on how many people are using the network, and whether
or not they are downloading large files.
I think I got a virus from the city’s hotspot. What should I do?
Connecting your computer to the Internet via our wireless network does not increase
your risk of exposure to viruses and other such risks. Wireless hotspots do not produce
viruses, which are most often transmitted as attachments to email. It is strongly
recommended that all users install and run a virus protection program.
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